Privacy Policy - Slade Green Carpet Cleaners

This Privacy Policy explains how Slade Green Carpet Cleaners collects, uses, stores, shares, and protects personal data. It applies to all Slade Green Carpet Cleaners customers in the area, including current, former, and prospective customers who use our carpet cleaning and related services. We are committed to handling personal data lawfully, fairly, and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We respect your privacy and aim to collect only the information we need to provide our services effectively. This policy should be read carefully so you understand what data we collect, why we collect it, how long we keep it, and what rights you have over your personal information.

1. Who We Are

Slade Green Carpet Cleaners provides professional cleaning services for carpets, rugs, upholstery, and related domestic or commercial cleaning needs. In the context of this policy, “we,” “us,” and “our” refer to Slade Green Carpet Cleaners. Your personal data means any information that identifies you directly or indirectly, such as your name, address, telephone number, or service history.

2. Information We Collect

We may collect and process different types of personal data depending on how you interact with us and what services you request. The information we collect may include:

Identity information such as your name and title.
Contact details including your address, email address, and telephone number.
Service information such as property access details, preferred appointment times, cleaning preferences, and notes relevant to carrying out the work.
Payment information such as billing details and transaction records. We do not store unnecessary card information where payment processing is handled by secure third-party providers.
Communication records including enquiries, messages, quotes, complaints, and service feedback.
Technical information if you contact us online, such as device or browser data, where relevant for security or service improvement.
Usage and marketing preferences where you choose to receive information from us or request a quotation.

We do not intentionally collect special category data unless it is necessary and you provide it voluntarily. If such information is ever shared with us, we will handle it carefully and only where a lawful basis applies.

3. How We Use Your Personal Data

We use personal data only for legitimate business and operational purposes. These may include:

Responding to enquiries and providing quotations.
Scheduling and delivering carpet cleaning services.
Managing customer accounts, records, and service history.
Processing payments and preventing fraud.
Handling complaints, warranties, or service issues.
Improving our services, training, and customer experience.
Meeting legal, tax, accounting, and insurance obligations.
Sending administrative messages related to your booking or service.

We will never use your data in ways that are incompatible with the purposes for which it was collected unless we have a valid lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. Depending on the context, Slade Green Carpet Cleaners relies on the following lawful bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. For example, we need your name, address, and contact details to provide a quotation, confirm a booking, and complete a cleaning service.

Legal obligation

We may process and retain certain information to comply with legal duties, such as tax records, accounting requirements, or other regulatory obligations.

Legitimate interests

We may process data where it is necessary for our legitimate interests and where those interests are not overridden by your rights and freedoms. This may include managing our business, improving our services, maintaining records, and responding to customer queries.

Consent

In limited circumstances, we may rely on your consent, for example if you agree to receive optional marketing communications. Where consent is used, you may withdraw it at any time.

We do not rely on consent where another lawful basis is more appropriate.

5. Sharing Your Data and Processors

We do not sell your personal data. However, we may share it with trusted third parties where necessary to operate our business and deliver our services. These third parties may act as processors or, in some situations, independent controllers.

Examples of processors may include:

Payment processing providers.
Scheduling, booking, or customer management systems.
IT support, cloud storage, and secure data hosting providers.
Accountancy and bookkeeping services.
Communication platforms used to send administrative messages.

Where a processor acts on our behalf, it is required to process data only under our instructions, keep it secure, and comply with data protection law. We take reasonable steps to ensure that any third party handling data provides appropriate safeguards.

We may also disclose personal data if required by law, court order, or regulatory request, or if necessary to protect our rights, property, customers, or business operations.

6. International Transfers

Some of our service providers may store or process data outside the UK. If this happens, we will take appropriate steps to ensure your information remains protected, such as using approved contractual safeguards or transferring data only to jurisdictions with adequate protections.

7. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected, including for legal, accounting, insurance, and reporting requirements. Retention periods may vary depending on the type of record and the legal basis for holding it.

Typical retention practices may include:

Customer and service records retained for the period needed to manage our working relationship and resolve any issues.
Payment and accounting records kept for the period required by tax and financial laws.
Communications retained for as long as needed to respond to queries, manage complaints, or maintain business records.
Marketing consent records retained until you withdraw consent or we no longer need the record.

When data is no longer required, we will delete it securely or anonymise it where appropriate.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures may include access controls, secure storage, limited staff access, and careful management of service provider relationships.

While no system can be guaranteed to be completely secure, we work hard to reduce risks and maintain a high standard of data protection.

9. Your Rights

Under data protection law, you have several rights regarding your personal data. These rights may be subject to conditions or exceptions, but we will always consider requests carefully and respond within the time limits required by law. Your rights may include:

Right of access – you can request a copy of the personal data we hold about you.
Right to rectification – you can ask us to correct inaccurate or incomplete information.
Right to erasure – you can request deletion of your personal data in certain circumstances.
Right to restrict processing – you can ask us to limit how we use your data in certain situations.
Right to data portability – you can request transfer of certain data to you or another provider.
Right to object – you can object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where we rely on consent, you can withdraw it at any time.

If you exercise one of these rights, we may need to verify your identity before responding. This helps protect your information from unauthorised disclosure.

10. Cookies and Online Data

If you interact with our online services, limited technical data may be collected through cookies or similar technologies. These may help with security, functionality, and service improvement. Any optional tracking would only be used where permitted by law and, where required, with your consent.

11. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children unless it is necessary and provided by a parent, guardian, or authorised adult in connection with a service request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

13. Summary of Our Commitment

Slade Green Carpet Cleaners is committed to keeping personal data secure, using it fairly, and respecting your rights. We collect only the information needed to provide our services, rely on clear lawful bases for processing, work with trusted processors, and retain data only for as long as necessary. Your privacy matters to us, and we aim to handle your information responsibly at every stage.