If you have ever booked a carpet cleaner and then felt that sinking moment when the final bill arrived, you are not alone. Hidden extras can turn a fair quote into a frustrating surprise very quickly.

If your sofa has started to look a bit tired, your dining chairs have picked up everyday marks, or a favourite armchair no longer feels fresh, you are not alone.

If you live on Thames Road in Slade Green, you already know carpets take a beating in a very ordinary, very British way: muddy shoes after a damp afternoon, a bit of tea on the landing, dog hair in the lounge, and the occasional "how did that get there?

If you commute through Slade Green station, you already know how quickly a sofa can start to look tired.