Terms and Conditions for Slade Green Carpet Cleaners

These Terms and Conditions set out the basis on which Slade Green Carpet Cleaners provides professional carpet, upholstery, and related cleaning services to domestic and commercial customers in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms in full. These terms are intended to be fair, transparent, and consistent with UK consumer protection principles. They apply to all carpet cleaning services, stain treatment, maintenance cleans, and any add-on services arranged in advance or agreed on site.

Booking confirmation is only formed when the customer accepts a quotation or estimate, and the company confirms the appointment. Any description of services, cleaning method, expected duration, or price is provided in good faith based on the information supplied by the customer. If the property or items differ from the details given at booking, the company may revise the price, change the service specification, or decline to proceed if the requested work is unsafe, impractical, or outside the agreed scope. Customers are responsible for providing accurate information about access, parking, power supply, water availability, floor type, fibre type, existing damage, and any special cleaning concerns.

A booking may be made by telephone, email, online enquiry form, or other approved method, but no obligation arises until the booking is accepted by both parties. The company may request a deposit, photographs, or additional information before confirming the appointment. If the customer books as a consumer, they acknowledge that cleaning services are often supplied on a scheduled date and may begin within the cancellation period only where the customer has expressly requested that the service start before that period ends. In such cases, the customer may be required to pay for work carried out up to the point of cancellation, as permitted by UK law.

Payments must be made in full on completion of the agreed service unless otherwise stated in writing before the appointment. The company may accept cash, bank transfer, card payment, or other payment methods it makes available from time to time. Where a deposit is requested, it secures the booking and may be deducted from the final invoice. Deposits are generally non-refundable where the customer cancels late, provides incorrect information, or fails to provide access, unless required otherwise by law. The company reserves the right to withhold attendance, pause work, or refuse handover of completed services where payment arrangements are not honoured.

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT, depending on the company’s tax status and the wording of the quote or invoice. Unless specifically stated, quotations are based on the scope of work described at the time of booking and remain valid for a limited period only. Additional charges may apply where the customer requests extra rooms, larger floor areas, heavy soil removal, specialist stain treatment, protection treatments, or repeated visits. If an upholstery and carpet cleaning appointment requires unexpected moving of furniture, unusual access arrangements, or equipment that exceeds ordinary cleaning requirements, the customer may be charged an adjusted fee.

If payment is not received when due, the company may charge reasonable recovery costs and interest in accordance with applicable UK legislation, including the Late Payment of Commercial Debts (Interest) Act 1998 where relevant business-to-business rules apply. For consumer transactions, any fees or charges will be limited to what is lawful and proportionate. The customer is responsible for ensuring sufficient funds are available and for resolving any card disputes or bank transfer errors promptly. The company may suspend future services until outstanding balances are settled. No ownership in any supplied materials, accessories, or protective treatments passes until full payment has been received.

Cancellations and rescheduling requests should be made as soon as possible. If the customer cancels or rearranges a booking with sufficient notice, no fee may be charged, unless a non-refundable deposit has been expressly agreed in writing. Where cancellation occurs after the company has reserved time, allocated staff, ordered materials, or incurred travel and preparation costs, a reasonable charge may apply. The amount charged will reflect actual costs reasonably incurred and any loss caused by the cancellation, subject always to consumer law and fairness requirements.

If the customer is absent, denies access, fails to provide parking where essential, or prevents the company from completing the service for reasons outside the company’s control, this may be treated as a late cancellation or wasted appointment. In such circumstances, the full call-out or minimum service fee may become payable. The company will use reasonable efforts to contact the customer and may offer an alternative date where practical, but is not obliged to keep the original slot available indefinitely. A clean cannot be guaranteed where the customer insists on limiting the method, time, or products used in a way that makes proper completion impossible.

Where the company must cancel or postpone due to illness, equipment failure, adverse weather, staff shortages, safety concerns, or events beyond reasonable control, it will make reasonable efforts to offer a new appointment or refund any prepayment for the cancelled element of the service. The company will not be liable for indirect loss caused by a change in schedule, provided it has acted reasonably. Customers are advised to allow flexibility where cleaning is booked alongside deliveries, removals, tenancy handovers, or other time-sensitive activities.

Slade Green carpet cleaners will carry out services with reasonable skill and care, using appropriate products and equipment suitable for the surfaces described at booking. The company may refuse to use products or methods that it reasonably believes would damage fibres, finishes, underlay, coatings, or surrounding property. Customers must remove fragile items, valuables, and small personal belongings from work areas before the appointment unless otherwise agreed. Heavy furniture may be excluded unless lifting has been expressly included in the quotation and can be done safely.

The customer must ensure reasonable access to the property and to the areas requiring cleaning. This includes safe entry, clear working space, working utilities, and any required permissions from landlords, managing agents, neighbours, or building management. If access is delayed, a surcharge or revised appointment may be necessary. The company may take photographs before, during, and after work for operational records, quality control, and dispute resolution. Such records will be handled in line with applicable data protection obligations.

The customer acknowledges that carpet and fabric cleaning can reveal pre-existing damage, wear, shading, colour loss, spills, pet contamination, odours, old repairs, or structural issues that are not visible before treatment. While every effort will be made to achieve a thorough result, the company does not guarantee the removal of every stain, mark, or odour, especially where the item is old, delicate, badly soiled, or has been previously treated with unsuitable products. Drying times may vary depending on ventilation, pile type, weather conditions, and the amount of moisture already present in the material.

Where a customer requires a specific outcome, such as stain improvement, odour reduction, or rapid drying, these expectations should be discussed before work begins. Any estimate of results is an estimate only and not a promise of perfection. Some fibres and surfaces are inherently more sensitive, and certain marks may become less visible but not fully disappear. The company may decline to work on items that are severely damaged, at risk of colour bleed, or unsuitable for wet cleaning. In those cases, the customer may still be charged for inspection, assessment, or travel where this has been clearly explained in advance.

Liability is limited to losses that are reasonably foreseeable and directly caused by the company’s proven negligence or breach of contract. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to those exceptions, the company will not be responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, missed tenancy deadlines, or inconvenience caused by drying times, scheduling changes, or limited stain removal.

The company is not liable for damage arising from pre-existing faults, normal wear and tear, hidden defects, improper installation, unsuitable materials, or actions of third parties. This includes issues such as loose seams, fragile backing, weakened adhesives, fading from sunlight, colour transfer from previous cleaning attempts, or shrinkage where the item was already vulnerable. Where the customer asks the company to proceed despite a stated risk, the customer accepts that result and any related damage may fall outside liability if the risk was clearly identified. The company may require the customer to sign a waiver or acknowledgment for high-risk work.

The company will comply with applicable waste regulations, environmental standards, and duty-of-care obligations when handling wastewater, discarded materials, used filters, single-use consumables, and any waste generated during the cleaning process. Waste water, slurry, and residue will be disposed of responsibly and, where required, in accordance with local drainage rules and environmental restrictions. The company will not knowingly discharge chemicals or contaminated water in a manner that causes pollution, nuisance, or breach of statutory duties.

Any waste removed from a property remains the customer’s responsibility unless the company has expressly agreed to take it away as part of the service. If disposal is included, the company may charge an additional fee for uplift, transport, and lawful disposal. The customer must disclose if the waste contains hazardous materials, bodily fluids, sharps, mould contamination, or substances requiring specialist handling. The company may refuse to remove or treat materials that fall within controlled waste categories or that would require licences, specialist carriers, or separate compliance measures not included in the booking.

Cleaning products will be selected with consideration for safety, efficacy, and environmental impact, but no product can be guaranteed to be completely free of risk on every surface. Customers should inform the company of allergies, sensitivities, pets, or occupational requirements that may affect product choice. The company may use extraction equipment, pre-sprays, stain removers, disinfectant options, and deodorising agents only where appropriate. It is the customer’s responsibility to ventilate the premises after service and to keep children and pets away from treated areas until it is safe to re-enter.

Any instructions from the customer that conflict with law, safety, or proper cleaning practice may be refused. The company reserves the right to stop work if it discovers unsafe conditions, aggressive behaviour, illegal materials, or evidence of contamination that would require specialist intervention. In such cases, any amount already paid may be retained to cover time spent, travel, materials used, and reasonable administration, subject to mandatory consumer rights. The company will act proportionately and will not retain more than is fair in the circumstances.

The customer must not request the company to conceal environmental damage, to dispose of prohibited items unlawfully, or to misdescribe waste categories. Any attempt to do so may result in immediate termination of the service and notification to the relevant authorities where legally required. The company’s standard practice is to minimise waste, reuse materials where safe and hygienic, and avoid unnecessary disposal. Where possible, packaging and expendable items are separated for responsible handling, but final disposal methods will depend on the nature of the waste and the facilities available.

These terms may be updated from time to time to reflect changes in law, payment practices, or service methods. The version in force at the time of booking will apply to that specific appointment unless a change is required by law. If any part of these terms is found unenforceable, the remaining provisions will continue in force. No waiver of any breach shall be treated as a waiver of any later breach.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from or in connection with the services, quotation, booking, payment, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. Nothing in this section removes any statutory rights enjoyed by a consumer under applicable UK legislation, including rights relating to services not carried out with reasonable care and skill.

If the customer is acting as a business, additional statutory protections may be limited to the extent permitted by law, and the parties agree to resolve disputes in a professional and proportionate manner. Any notice under these terms may be given by the communication method used for the booking, unless another method has been agreed. The company may assign or subcontract elements of the service where this is reasonable and does not reduce the standard promised to the customer.

By booking Slade Green Carpet Cleaners, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. The company thanks customers for their cooperation and expects all arrangements to be based on honesty, reasonable expectations, and mutual respect. These terms are intended to support a straightforward service relationship and to clarify the responsibilities of both parties before, during, and after the cleaning appointment.